Privacy Policy

02. Information We Collect

We may collect information that you voluntarily provide or that is generated when you use our website.

Please share only information necessary for your inquiry or transaction. Avoid submitting sensitive personal information through general contact forms.

03. How We Use Your Information

Information may be used for legitimate business purposes, including:

• Responding to product inquiries and quotation requests.
• Providing information about human hair products, wigs, extensions and available options.
• Processing business requests, orders and relevant shipping arrangements.
• Maintaining business records and communicating important transaction-related information.
• Improving website functionality, usability, performance and security.
• Complying with legal obligations and preventing fraud, spam or misuse.

We do not intend to use personal information for unrelated purposes without an appropriate legal basis or consent where required.

04. Information Sharing & Disclosure

We do not sell personal information as part of our stated privacy approach. Information may be shared when necessary for the following purposes:

• Service providers: Hosting, website maintenance, security, communication and other operational services, where used.
• Shipping and logistics: Relevant recipient and delivery information needed to fulfil orders or arrange shipments.
• Professional advisers: Legal, accounting and other advisers when reasonably necessary.
• Legal requirements: Where disclosure is required by law or valid legal process.
• Business changes: In connection with a business restructuring or transfer, subject to applicable law.

Where appropriate, third-party service providers should be required to handle information in accordance with applicable privacy and security obligations.

05. Cookies & Tracking Technologies

Cookies are small files stored on your device. Our website or its service providers may use cookies and similar technologies to:

• Enable essential website functions and security.
• Remember preferences and improve the browsing experience.
• Understand website performance and visitor activity, where analytics tools are enabled.
• Support relevant marketing measurement, if applicable tools are used.

You can manage cookies through your browser settings and any cookie preference tool provided on our website. Blocking some cookies may affect website functionality. Non-essential tracking will be subject to consent requirements where applicable.

06. Data Security

We aim to apply reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include restricted access, security monitoring and appropriate safeguards.

07. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, fulfil business requirements, maintain relevant transaction records, resolve disputes and comply with legal obligations.

Retention periods depend on the type of information, the purpose of collection and applicable law. When information is no longer required, it should be deleted or anonymised where appropriate and technically feasible.

08. Your Privacy Rights & Choices

Depending on applicable law and your location, you may be entitled to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing where available under applicable law.
• Raise a complaint with a relevant data protection authority where applicable.

You can contact us to make a request. We may need to verify your identity before responding, and certain requests may be limited by legal obligations or other lawful grounds.

09. International Data Transfers

As our business operates in the human hair export sector, inquiries and transactions may involve customers, partners or service providers in different countries. Where personal information is transferred internationally, we will take steps required by applicable law to protect that information.

10. Third-Party Websites & Services

Our website may link to external websites or communication platforms. These third parties operate under their own privacy policies and terms. We do not control their independent practices and recommend reviewing their policies before sharing personal information with them.

11. Children's Privacy

Our website is intended for business customers and general audiences, not children. We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe a child has provided personal information to us, please contact us so the matter can be reviewed and appropriate action taken.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, website features, service providers or legal requirements. The updated policy will be published on this page with a revised "Last Updated" date. Please review this page periodically for changes.